About Us & FAQ

RTA was established in 2003 and over the years has built up an enviable reputation for being one of the leading training providers in the country.

In June 2015, RTA was acquired by Forum Business Media Ltd, which is based in Twickenham and specialises in publishing as well as delivering some training events too.

Our absolute commitment to high quality training remains unchanged; we remain focused on meticulous research to identify the most relevant topics, the appropriate course content and the practical instruction to achieve the right learning outcomes for our delegates.

We continue to pride ourselves on the quality of our presenters, all of whom are experts in their subjects, with many years of hands-on, professional experience in a variety of settings.

Our comprehensive training materials provided with each event are always warmly received by delegates, acting as a useful reference tool once back in the workplace.

While we aim to offer a reasonable geographic spread of training events, it’s also our desire to continue providing regional training, as well as some online training options. If there is a particular demand in your area or you are interested in working with us collaboratively, then do contact us and you just might influence our future provision!

 

Got a question? Drop us a line at mail@rta-training.co.uk and we’ll do our best to answer it!


FAQ

Here we endeavour to answer the most Frequently Asked Questions about our training:

What is the booking procedure?
You can make a booking by phone, post, fax, email or the website.
Once received and processed, we will send you a booking acknowledgement via email.
Then, 10-14 days before the event, we will email you full joining instructions including information on how to find the venue and anything else you need to know.
We will only invoice you once an event is confirmed to run. You also have the option to pay online.
We advise delegates not to book any travel arrangements until an event is confirmed.
Since most of our communications with delegates are electronic, it is very important we have accurate email contacts for all delegates.

Do you offer any discounts on prices?
Yes! Multiple delegate booking discounts are available on most full price, one day courses. Please contact us for prices.

Note that multiple delegate booking discounts are only valid for the SAME course and when ALL delegates can attend. The bookings must all be made together in the first instance.

We also offer Early Bird discounts for conference bookings and these will be noted on the relevant course pages.
From time-to-time, we will offer a loyalty discount to existing customers – subscribe to our email newsletters via the form in the footer below to make sure you don’t miss out!

What are the terms and conditions for my booking?

Forum Business Media Ltd Terms & Conditions

By placing an order you (acting as a representative, and on behalf of, your organisation) have agreed to be bound by these terms and conditions.

Terms: These terms and conditions have been written in the first person. The terms ‘we’, ‘us’ or ‘our’ refer to Forum Business Media Ltd, Forum Training and Regional Training Agency (Forum Training and Regional Training Agency are wholly owned and operated by Forum Business Media Ltd). The terms ‘you’ or ‘your’ refer to the purchasing organisation or purchasing individual.

Our contract: By placing an order for a publication or a booking a place/places for a training product you (‘you’ being the purchasing organisation, or ‘you’ being the purchasing individual) are entering into a legally binding contract. If you supply us with your organisation’s address and contact details, our contract will be with your organisation.  If you supply us with your personal address and contact detail our contract will be with you.  Your order or booking, and thereby the contract with us, can be made by various methods; for example: online via our website(s), email, order form, fax, letter, verbally on the telephone or verbally during a face-to-face conversation. By placing an order or booking, and thereby entering into a contract with us, you agree to be bound by our terms and conditions.

Payment terms: Unless otherwise stated on our invoice, our payment terms are strictly 14 days from date of invoice. We reserve the right to apply a late payment charge of £10.00 on invoices that are still outstanding beyond this period. We also reserve the right to enforce the Late Payment of Commercial Debts Act 1998 on invoices that are still outstanding after 60 days; meaning a late payment charge of £40.00 plus interest will be added to the outstanding amount.

Content: The content in our publications/events has been written/broadcast to comply with the regulations and law of England and Wales. We cannot guarantee their suitability for other parts of the UK or abroad. In many cases the content will need to be adapted to take into account your organisation’s specific circumstances. The content in our publications/events is not intended to replace any legal or professional advice when dealing with specific situations; neither we nor our authors/presenters can accept any responsibility for any action taken or not taken as a result of any of the content.

Liability: We undertake to provide the publications and events offered with reasonable care and skill. We do not warrant that availability or delivery of the services will be uninterrupted or error-free. We will not be liable to you for any loss, damages, costs, claims or expenses incurred as a result of any customisation of or amendment made by you to any of contents available from Forum Business Media Ltd.

Prices: We reserve the right to increase our prices without prior notification. Unless a date of when an offer expires is notified on our order forms, the prices quoted on our order forms are valid for six months, after this time we reserve the right to charge the current price for the publication/event; please see our website for full and up-to-date prices.

Changes to our Terms and Conditions: We reserve the right to change these terms and conditions from time-to-time, and without giving you prior notice. We will post any changes on our website(s).

CONFERENCES / SEMINARS / DISTANCE LEARNING PRODUCTS 

Cancellations: All our conference, seminar and distance learning products have specific cancellation periods. Please see below for product-specific cancellation periods. Your request to cancel your place on the event must be made in writing.  No cancellations will be accepted outside the specified cancellation periods.  Please quote your customer number on all communication with us. 

Seminars and Conferences (including seminars which are followed by e-mail training): Where a discounted price is offered for early booking, the discount will only apply to bookings paid for by the date specified on the booking form. Failure to make payment by the specified date will mean that the full price of the seminar is due. Venue details: will be made available on our websites (www.forumbusinesstraining.co.uk or www.rta-training.co.uk) at least one month before the event. Non-Attendance: is subject to the full cost of the event. Cancellations: if you wish to cancel your booking and there are more than 28 days prior to the event, then a charge of £90.00 + VAT per delegate will apply. If you cancel within 28 days of the event a 100% charge will apply (even in cases such as Short Notice Ofsted Inspections, inability to book the time off work, inclement weather or travel disruption). Requests to cancel must be made in writing (i.e. email, letter or fax). These cancellation terms also apply to all last-minute bookings. We reserve the right to cancel the training course with 10 working days’ notice (a full refund will be made where payment has been received). Transfer to an alternative event: If you are unable to attend the event you originally booked for, you may transfer to an alternative event. A transfer charge of £60.00 + VAT per delegate will be charged in addition to the cost of the event in all instances.  There is no option to transfer to an alternative event or date within 14 days of the originally booked event and a 100% cancellation fee will apply. Getting to the event: Forum Business Media Ltd does not accept liability for any transport disruption or individual transport delays and in such circumstances our normal cancellation terms and conditions apply. All transport costs (including car parking) and any overnight accommodation costs are the delegate’s responsibility to arrange and pay for. Substitute delegates: if you are unable to attend, but would like to send a substitute participant, please notify us before the event. Content and venue: for reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

opening & contact

We are open from 9am to 5pm from Monday to Friday.

To make a booking or an enquiry, please do call us on 020 8611 2605 or email: mail@rta-training.co.uk

Our address is

Forum Business Media Ltd, 3rd Floor Regal House, 70 London Road, Twickenham, TW1 3QS

Reg office:  As Above

Reg no: 4425871 in England | VAT no: 799092370

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