Challenging conversations is an inevitable part of being a manager – whether you’re overseeing a poor performance review, relaying bad news to your team or telling a client that work is not going as planned.
But, how do you actually have these discussions? What’s the right type of language and phrasing you should use? Should you have a structure as to how you approach delicate topics?
This seminar is designed to further equip you with hints and tips to enable you to have challenging conversations with internal and external stakeholders.
By the end of the session you will be able to:
- Identify what skills are needed to have challenging conversations
- Demonstrate how to use conflict resolution techniques to help reach a mutually beneficial agreement, whilst knowing your ultimate goal
- Use a structure that will enable to you to influence others
About your trainer:
Laurell Anne Hector Msc, FCIPD, ITOL, EMCC is Managing Director of McManus HRD and an accomplished Organisational Development and Learning Specialist with 20 years’ experience in the field. Her expertise spans both private and public sector organisations, helping to support L&D and OD strategies in domestic and international environments. Laurell leverages innovative thinking when it comes to problem-solving and managing conflict. She collaborates closely at both team and organisational level to produce operational excellence.
McManus HRD Ltd is a consultancy that specialises in human resources management and training, with a focus on management development, coaching and mentoring, talent management, and teambuilding.