Creating an excellent Customer Care culture in the School Reception Area - Manchester June

First impressions are all. You are the ambassador for your school. This course is specifically designed for school/college receptionists and administration staff and focuses on how to:

  • Provide excellent customer service
  • Project a professional image
  • Build strong, positive, assertive relationships with students, parents, visitors and colleagues
  • Understand why young people and adults may behave as they do
  • Increase skills and confidence when dealing with difficult behaviour
  • Set positive expectations
  • Develop an action plan

Download brochure here

Date:
Thursday 13 June 2019
Duration:
1 day
Code:
905309
Price:
£259.99 + VAT
Venue:
Manchester
Map: