Creating an excellent Customer Care culture in the School Reception Area

In collaboration with Chiltern Hills Academy, the Reception Customer Care in Schools training is specifically designed for school receptionists and administrative staff and will provide detailed guidance on:

•    Working under pressure – techniques that work
•    Dealing effectively with aggression and conflict
•    What to do when things go wrong – taking control
•    Common mistakes and how to avoid them
•    Building good relationships with students, parents, visitors and staff
•    Strategies for encouraging positive behaviour

Click here to download the brochure

Date:
Monday 25 March 2019
Duration:
Half day
Code:
905308
Price:
£169
Venue:
Chiltern Hills Academy
Map: