How to Manage Conflict Online Course

Available from 14 May 2021

Being a school leader puts you in the firing line when it comes to dealing with difficult situations and tough conversations.  So, how can school leaders manage workplace conflict effectively, preventing difficult conversations where possible, and when they do arise, handling them with care and moving towards a successful resolution?  This online course will explain why sometimes, some people flare up and how to deal with this.  It will also explore the importance of clear communication, and of articulating clear expectations.  And it will focus on how to manage the process of change effectively, as well as how to manage staff performance, in order to avoid conflict.

Module 1: Why conflict arises – understanding the fight or flight response

Module 2: What causes conflict in the workplace?

Module 3: The road to breakdown and how to disarm anger

Module 4: Effective communication, bridges and barriers

Module 5: Managing change effectively to avoid conflict

Module 6: Managing performance effectively to avoid conflict

Your trainer:

Matt Bromley is an education writer and advisor with over twenty years’ experience in teaching and leadership including as a secondary school headteacher and principal, FE college vice principal, and MAT director. He also works as a public speaker, trainer, and school improvement lead, and is a primary school governor. Matt writes for various newspapers and magazines, sits on SecEd’s editorial board and co-hosts their podcast. He is the author of numerous best-selling books for teachers and his education blog has been voted one of the UK’s most influential. He regularly speaks at national and international conferences and events, and provides education advice to charities, government agencies, training providers, colleges and multi-academy trusts. He works as a consultant and trainer with several companies and also provides a wide selection of direct-to-market consultancy and training services through his own company, Bromley Education, which he founded in 2012. Matt has worked at senior levels in the public and private sectors and, prior to teaching, was a senior manager in the telecoms industry. He began his working life in newspaper journalism. He has an Honours degree in English Language and Literature, a Post-Graduate Certificate in Education and the National Professional Qualification for Headship, as well as several professional qualifications.

Friday 14 May 2021
Continuous online course
£159.99 + VAT

opening & contact

We are open from 9am to 5pm from Monday to Friday.

To make a booking or an enquiry, please do call us on 020 8611 2605 or

Our address is

Forum Business Media Ltd,

4th Floor

3 Shortlands

Hammersmith, London

W6 8DA.

Reg office:  As Above

Reg no: 4425871 in England | VAT no: 799092370

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