Managing Conflict and Dealing with Difficult Conversations Online Seminar

Managing Conflict and Dealing with Difficult Conversations

Most people have at some time had to deal with difficult behaviour from customers, colleagues, clients, patients or those they work with. How you deal with these challenging conversations and conflicts will determine the outcome. This online seminar has been created to help individuals develop positive strategies for managing negative behaviour.


  • What is conflict? What is Confrontation?
  • Why does communication sometimes break down and what is the impact?
  • Recognising the causes and consequences of conflict
  • How to take control of the situation and prevent destructive conflict
  • Handling colleagues who exhibit negative behaviour
  • Managing anger – your own and others
  • Skills for defusing difficult situations, escalators and de-escalators
  • Developing assertive strategies to nurture healthy, productive inter-personal relationships
  • Saying No and maintaining relationships
  • Developing self-esteem and positivity

Wednesday 26 August 2020
09.30 - 12.30
£129.99 + VAT
Online seminar

opening & contact

We are open from 9am to 5pm from Monday to Friday.

To make a booking or an enquiry, please do call us on 020 8611 2605 or

Our address is

Forum Business Media Ltd,

4th Floor

3 Shortlands

Hammersmith, London

W6 8DA.

Reg office:  As Above

Reg no: 4425871 in England | VAT no: 799092370

Keep me informed

Register to stay up-to-date with courses, offers and news.

     Please read our privacy policyI have read and understood your privacy policy *

* required