Managing Conflict and Dealing with Difficult Conversations Online Seminar

Managing Conflict and Dealing with Difficult Conversations

Most people have at some time had to deal with difficult behaviour from customers, colleagues, clients, patients or those they work with. How you deal with these challenging conversations and conflicts will determine the outcome. This online seminar has been created to help individuals develop positive strategies for managing negative behaviour.

COURSE CONTENT

  • What is conflict? What is Confrontation?
  • Why does communication sometimes break down and what is the impact?
  • Recognising the causes and consequences of conflict
  • How to take control of the situation and prevent destructive conflict
  • Handling colleagues who exhibit negative behaviour
  • Managing anger – your own and others
  • Skills for defusing difficult situations, escalators and de-escalators
  • Developing assertive strategies to nurture healthy, productive inter-personal relationships
  • Saying No and maintaining relationships
  • Developing self-esteem and positivity

Date:
Wednesday 26 August 2020
Duration:
09.30 - 12.30
Code:
9628
Price:
£129.99 + VAT
Venue:
Online seminar
Map:

opening & contact

We are open from 9am to 5pm from Monday to Friday.

To make a booking or an enquiry, please do call us on 020 8611 2605 or
email: rta-training@forumbusinessmedia.co.uk

Our address is

Forum Business Media Ltd,

4th Floor

3 Shortlands

Hammersmith, London

W6 8DA.

Reg office:  As Above

Reg no: 4425871 in England | VAT no: 799092370

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