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IN-HOUSE training brought to you … high quality, flexible, cost effective
Creating an Excellent Customer Care culture in your organisation
. Front line staff are the face of your organisation, and their crucial role has the potential to determine success or failure. With competition and expectations now higher than ever, it’s imperative to ensure that customer experience is outstanding from the outset.
This one day course will provide detailed guidance on:
• Building good relationships with clients, visitors and staff – exceeding expectations
• Working under pressure – techniques that work
• Dealing effectively with aggression and conflict
• What to do when things go wrong – taking control
• Common mistakes and how to avoid them
• Tried and tested strategies for encouraging positive behaviour.