Refund Policy

RTA appreciates that circumstances change on a daily basis and there will be times when cancellations are inevitable. For cancellations made within 14 days of the original booking date, no cancellation fee will apply. After that, cancellations are subject to a cancellation fee of £90+VAT. Substitutions can be made at any time for no additional charge. Once inside the final 14 days leading to an event, RTA has made financial outlays that are non-redeemable and cancellations will be subject to 100% of the invoice value (even in cases such as Short Notice Ofsted Inspections or inclement weather).

Colleagues are welcome to transfer to an alternative event (to be held within 12 months of the cancellation date) and will be subject to an additional transfer fee per delegate of £60+VAT. RTA does not accept liability for any transport disruption or individual transport delays. RTA reserves the right to change the programme, presenter or venue should circumstances beyond their control necessitate it. We also reserve the right at our absolute discretion and without further liability to cancel the event, in which instance all monies paid will be refunded.

All invoices are payable within 30 days of the invoice date.

opening & contact

We are open from 9am to 5pm from Monday to Friday.

To make a booking or an enquiry, please do call us on 020 8611 2605 or email:

Our address is

Forum Business Media Ltd, 3rd Floor Regal House, 70 London Road, Twickenham, TW1 3QS

Reg office:  As Above

Reg no: 4425871 in England | VAT no: 799092370

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